24/7 WhatsApp Conversational AI
Without Disrupting Your Staff's Workflow
Never let an incoming lead wait until morning. We build official Meta WhatsApp Cloud API bots that answer customer inquiries in 1.5 seconds, while your team continues using their normal WhatsApp Business phone app just like they do today.
They hijack your phone number and alienate staff
Standard enterprise bot platforms force you to disconnect your WhatsApp Business mobile phone. Receptionists, sales reps, and managers are forced to sit behind complicated web ticketing dashboards. As a result, staff hate using it, customer tone sounds robotic, and personal touch is lost.
- Staff can no longer use the physical WhatsApp phone or web client.
- Pure AI bots hallucinate inaccurate pricing or fake availability.
- Expensive monthly seat licenses per employee on SaaS platforms.
Bot runs 24/7 alongside your staff's existing phones
We leverage official Meta WhatsApp Cloud API in Coexistence mode. Your staff keeps their normal WhatsApp Business app on their smartphones and tablets. The automation runs silently alongside them: it instantly answers common questions, handles night queries, and steps back the second a human takes over.
- Zero training needed: staff chat on their normal WhatsApp app.
- Deterministic accuracy: 100% verified facts (directions, Wi-Fi, prices).
- Frictionless human takeover: bot gracefully mutes when staff types.
How "Coexistence Mode" Operates
A clean separation of concerns engineered for real-world operations.
Instant First Contact (< 2s)
When a customer messages on WhatsApp, our webhook triggers immediately. It detects language (IT, EN, etc.) and presents clean, interactive quick-action buttons or answers FAQs (parking, directions, check-in, pricing).
Deterministic & Hybrid AI
Policies and bookings are handled deterministically (guaranteeing 0% hallucination), while flexible natural language understanding resolves variations like "can I leave bags tomorrow morning?".
Human Staff Intervention
If the customer asks for a human or sends an unhandled complex request, the bot stays silent and staff simply reply from their normal phone. The customer never experiences an awkward dead-end.
Central Hostel WhatsApp Concierge: 24/7 Guest Care on WhatsApp
Central Hostel receives hundreds of international travelers arriving at Milan Bergamo Airport at all hours. Our WhatsApp Concierge handles luggage drop-off queries, late-arrival access codes, Wi-Fi passwords, and direct booking links in under 2 seconds.
Average response time 24 hours a day, 365 days a year
Preserved reception staff phone workflow with zero friction
Also Building on Telegram & Facebook Messenger
Need conversational agents on Telegram or Messenger? Our production Farimacon Dante Bots (@RimatoreBot) leverage Dialogflow ES NLP parsing to serve thousands of active daily poetic and constraint queries.
WhatsApp Automation FAQs
Can my staff still use their regular WhatsApp phone?
Yes! That is the hallmark of our Meta Cloud API Coexistence setup. Your front-desk or sales staff continue opening the WhatsApp Business app on their physical smartphones or WhatsApp Web without missing a beat.
Can the bot make up fake answers or incorrect prices?
No. We do not unleash unconstrained generative bots on commercial clients. All factual, policy, and transactional answers are deterministic and verified against your database or verified business rules.
Is this an official Meta setup or will our number be banned?
This is 100% built on the official Meta WhatsApp Cloud API via Meta Business Manager. Unlike unofficial scraper bots or risky browser automations, official Cloud API numbers will never be flagged or banned.
Stop Missing Out-of-Hours Customer Leads
Let us set up a tailored WhatsApp automation for your business number that answers queries 24/7 without changing how your team works.